The AI Digital Transformation isn't Just Technical Process

The most dangerous ghost in the machine isn’t a technical bug, it’s the human instinct to resist what we don’t trust. In my experience leading global operations and data governance at Amazon and ADP, I’ve seen perfectly engineered algorithms fail not because of the code, but because of a psychological rejection by the people expected to use them. Digital transformation is not just a technical milestone we can check off. In reality, it is a psychological one. -Andrew Hallinson writing in CIO