Empathy at Work

One recommendation that executive coach Keith Ferrazzi gives clients is to conduct “energy check-ins” at the start of meetings, asking others to rate their energy level on a 0-5 scale. A low score is a chance to ask: Is there anything we or I can do for you?"

Empathy can easily be misinterpreted, says Kim Scott, a CEO coach and former Google executive whose book “Radical Candor” advocates for direct communications at work. Managers sometimes mistakenly assume they should ask a lot of questions about staffers’ lives outside work in a way that can feel intrusive.

Too much focus on empathy can cause some leaders to hold off on tough feedback. It’s counterproductive “when empathy begins to paralyze us to ‘I’m so aware of how you might feel that I’m afraid to talk to you,’ ” she says.

Ray A Smith writing in the Wall Street Journal