The best predictor of toxic work culture

To find evidence-based insights on culture change, we began with the large body of existing research on unhealthy corporate culture. Leadership consistently emerged as the best predictor of toxic culture. The importance of leadership will surprise no one, but it does underscore a fundamental reality: Leaders cannot improve corporate culture unless they are willing to hold themselves and their colleagues accountable for toxic behavior.  Toxic social norms can take on a life of their own in a team or an organization and persist through multiple changes in leadership. Without a commitment from the top team, any organization wide culture change — including a cultural detox — is destined to fail. 

Donald Sull and Charles Sull writing for the MIT Sloan Management Review

Leaders Make Wrong Assumptions about Toxic Work Culture

In many organizations, bad news about toxic behaviors gets filtered out as it moves up the hierarchy. As a result, top leaders often think they’ve done a better job addressing toxic culture than they actually have. In a survey of 16,000 managers across nearly 500 companies, top executives were 24% more likely to say that they addressed unethical behavior quickly and consistently compared with how well middle managers thought the C-suite dealt with unethical actions. Top executives were 48% more likely to believe they dealt effectively with cutthroat managers. 

Donald Sull and Charles Sull writing for the MIT Sloan Management Review